Refund Policy
This policy explains when you can get a refund for your One-Person AI Company Pack subscription (US$9.99 per month plus any applicable tax, renewing monthly until you cancel) and how to ask for one. It is part of our Terms of Service at https://xynex.sekai.center/terms. The seller is Chenghan Ge, doing business as XyneX. Payments and refunds are processed by our merchant of record, Waffo Pancake.
1. Summary
| Situation | What you get | When to ask |
|---|---|---|
| Your first payment as a first-time subscriber | Full refund | Within 7 days of the first payment |
| A monthly renewal charge | Full refund of that renewal | Within 48 hours of the renewal |
| A duplicate or mistaken charge | Full refund | Any time |
| We end your subscription for a reason other than your breach of our Terms | Pro-rated refund for the unused prepaid time | No need to ask; we issue it when we end the subscription |
| We cannot deliver your files | Full refund of that payment | Any time |
In every case you keep the files you have already downloaded and may keep using them.
2. First-time subscribers
If this is your first XyneX subscription, you can get a full refund of your first payment if you ask within 7 days of that payment. You do not need to give a reason, and it does not matter whether you have downloaded the files.
If you subscribed before, cancelled, and later subscribe again, the first payment of the new subscription is treated like a renewal (see Section 3).
3. Renewals
Your subscription renews automatically each month. If a renewal is charged and you did not want it, you can get a full refund of that renewal charge if you ask within 48 hours of it.
To avoid renewal charges altogether, cancel before your next billing date. You can see that date in the Waffo Pancake customer portal.
4. Duplicate or mistaken charges
We always refund duplicate charges and charges made by mistake, in full, whenever you notice them. This includes being charged twice for the same period, and being charged a renewal after you had already asked us to cancel.
5. If we end your subscription
If we end your subscription for any reason other than your breach of our Terms of Service, we refund the unused, prepaid part of your current billing period, calculated by days. For example, if we end it 10 days into a 30-day period, you get back two-thirds of that month's payment.
6. If your files are not delivered
We email your download link within 24 hours of payment. If it has not arrived, please check your junk folder and then email us. If we still cannot deliver the files to you, we refund that payment in full.
7. What is not refunded
- A first payment more than 7 days old, or a renewal more than 48 hours old, unless it was a duplicate or mistaken charge.
- Payments for a subscription we ended because you breached our Terms of Service (for example, by reselling the pack). Duplicate or mistaken charges are still refunded.
You can cancel at any time to stop future charges. Your access stays active until the end of the period you have paid for.
8. How to ask for a refund
- Email byouka2024@gmail.com, ideally from the email address you used at checkout.
- Include your purchase email and, if you have it, the order ID from your Waffo Pancake order confirmation. You do not have to give a reason.
- We reply within 2 business days (Monday to Friday, US Eastern Time).
- Approved refunds are issued through Waffo Pancake to your original payment method within 5 business days of approval. How soon the money appears depends on your bank or card issuer.
When we refund a subscription payment, we also cancel that subscription, so no further charges are made. You keep the files you have already downloaded and may keep using them.
9. Cancelling
Cancelling and refunds are separate. You can cancel at any time:
- Online: in the Waffo Pancake customer portal. Enter the email you paid with, open the sign-in link sent to you, and choose Cancel on your XyneX subscription.
- By email: write to byouka2024@gmail.com and we will cancel it for you.
Cancellation stops all future renewals right away. You get a confirmation email within 1 business day, and your access stays active until the end of the period you have paid for. See Section 6 of our Terms of Service for details.
10. Before contacting your bank
If you see a charge you do not recognize, or think a charge is wrong, please email us first. We can usually sort it out faster than a bank dispute. Charges may appear on your statement as "XyneX", possibly with a Waffo Pancake reference. This does not limit any right you have to dispute a charge with your bank.
11. Your legal rights
This policy adds to, and does not reduce, any refund or cancellation rights you have under the law where you live (for example, withdrawal rights for consumers in the EU or UK). Where the law gives you more, the law applies. If this policy and our Terms of Service ever differ, the one more favorable to you applies.
12. Contact
- Support, billing and refunds: byouka2024@gmail.com
- Reply time: within 2 business days (Monday to Friday, US Eastern Time)
- Seller: Chenghan Ge, doing business as XyneX, New York, USA
- Mailing address: available on request: email byouka2024@gmail.com
Last updated 30 October 2026 · Chenghan Ge, doing business as XyneX · https://xynex.sekai.center